“People will forget what you said, people will forget what you did, but people will never forget how you made them feel." (Maya Angelou) The overall experience is always more powerful than the specific detail which inevitably fades over time. While at SRS we are extremely detail orientated, we also prioritise customer service which in our view is directly and inextricably linked to employee satisfaction.  Put simply, happy employees create happy customers. So at the heart of every posit