Our concierge security brings together two elements that seem somewhat at odds: top notch security and outstanding customer service. In fact, the two go hand in hand when it comes to reputable and professional concierge services. Offering a nuanced and focused approach is, among other security solutions, just one of our specialties.
Our London security concierge service is an important asset for individuals, companies, offices and residential blocks of flats in London. In order to provide a security solution for a wide variety of evolving needs, our service focuses on security skills and training, flexibility, adaptability and providing excellent front of house service.
SRS concierge security officers are the best in the business, with the highest levels of training in both customer service and the secure protection of property, people, and assets. Our security concierge service strikes the right balance between being extremely welcoming, friendly and accommodating, and keeping staff and residents safe within their work and home environments.
SRS, which is based in Clerkenwell Central London, brings to the table over 16 years of experience in the industry. We are optimally positioned to provide a well-rounded and complete security concierge service with absolutely no compromise on your safety or service. We provide London concierge security services to a wide range of private and public buildings, and have a proven track record of dozens of satisfied customers.
You can find our full list of other security services that we can help provide, including manned guarding and mobile patrol.
We understand better than most that to provide a luxury concierge service, you need the very best levels of training and stringent staff requirements. In order to ensure you’re getting the best security concierge service around we leave no stone unturned in training and educating our staff.
We put huge emphasis on front of house abilities and stress the importance of adaptability to the modern requirements and demands of an outstanding concierge.
Our London concierge service officers are trained to the highest of standards of customer service and are:
Whilst providing a strong deterrence against anti-social behaviour, our highly groomed personnel Concierge Security officers also perform a range of administrative duties, including:
Naturally, first and foremost your Security Concierge must keep you safe and protected, this is fundamental to the Security Concierge role. But that’s just the tip of the Concierge Security iceberg.
There’s a fine balance here: Your concierge security team must be highly trained in all aspects of your personal and organizational security, but it must also provide the highest standard of front of house services. In other words, protection is fundamental to a security concierge role, but many other non-security elements are also involved.
The right Security Concierge for you must not only be an expert in security but also possess strong interpersonal skills. They should be engaging and personable, masters of customer relations and make a great first impression. In a sentence: your concierge service must keep you safe while not feeling like traditional security.
But as you already know, service is just one part of the role of the concierge security officer.
The role of the security concierge (and other security services, for that matter) is not only complex and balanced, but also constantly evolving. In the modern landscape your security concierge must adapt and take on more responsibilities in order to provide a rounded, pleasant and complete service. We recognise that these requirements can vary from client to client and we make sure we take each clients’ different needs into account from the outset before our security concierge service commences.
In the UK, and in London in particular, security risks are constantly reported and often appear to be increasing and expanding. This makes it essential that you choose the right concierge service, one that makes adaptability a top priority and ensures seamless flexibility in combining the traditional concierge role with that of the security officer. Our officers are trained from day one to have the capacity to deal with an ever expanding variety of potential scenarios.
Thanks to our training programme, security concierge personnel strike the right balance between being extremely welcoming and friendly, while equally keeping staff and residents safe within their work and home environments.
We’re always happy to answer any questions you might have so feel free to contact us.
To learn more about what our clients have experienced, read through our testimonials page for a first-hand experience.
“I was tasked with supplying security for a 10 days event being held in our London showroom. Knoll International is a high-end supplier of furniture and the event was to mark the 150th Anniversary of a Knoll designer. I contacted Yair at Security Risk Specialists and arranged a meeting, it was clear from the outset that we had contacted a very professional and well – managed company, Yair listened to our requirements and came up with the correct people to cover this event. The guards that arrived were dressed in smart suites and extremely well mannered.
Thanks to their professionalism the evening was a great success and we would certainly not hesitate to use their services again and can highly recommend Security Risk Specialists. I also would like to add that we had a fire alarm issue during the event and the security guard handled this for us without hesitation although this was not their responsibility they could not have been more helpful.”
“I engaged the services of Security Risk Specialists when one of our largest properties in Central London was invaded by persistent squatters who refused to leave. SRS came at short notice, advised and managed the process of evicting the squatters, boarding up and securing the site and installing CCTV systems. They now provide security guards and a dog patrol on site on a 24/7 basis .It is vital for us to know that our assets are properly guarded by a security firm we can trust. The SRS team have proved to be reliable and professional and provide us with excellent service. I would certainly recommend them highly.“
“We have worked with SRS for a number of years and they are providing security for our property exhibitions in London. As an international exhibition house, we work with a number of security companies around the world and demand a high level of service.
Security Risk Specialist’s practical and versatile approach has given us every confidence in their ability to provide top notch security. We will continue working with SRS for our future exhibitions in London.“
“Yair and his team provided our development with competent and attentive staff on a very tight schedule. Our residents in Victoria, Central London have been delighted by Security Risk Specialist’s concierge services and this has allowed our company to kick on to the next level. Security Risk Specialists offer a five star service for a very reasonable price.”
“I would like to thank Security Risk Specialists. Not only did they provide us with a security guard at short notice on New Year Eve, the guard they sent was by far the best guard we evert had. Mo was smartly dressed with a professional attitude. He was friendly and helpful at all times and firm when he needed to be. He most certainly went the extra mile to fulfil his duties and in so doing he took a great deal of stress from my shoulders. His presence helped make the evening the success that it was. I will definitely use Security Risk Specialists in the future They will now be the first company I go to for future functions.”
“SRS always done a sterling job for us (often at such short notice as well!!!)”
Security Concierge is not your regular security guard. Duties include greeting and directing visitors, receiving and logging deliveries, controlling building access, protecting building occupants and assets, monitoring operational procedures, providing surveillance, checking bags and packages, providing Concierge Services for building occupants and guests (see what they think of our service), responding to calls for assistance, dealing with suspicious circumstances, liaising with emergency services, and many other responsible tasks.
Concierge Security officers need excellent customer service qualities, (the concierge part of their job), but they also need security skills such as vigilance and observation skills, alertness and concentration, empathy but the ability tobe authoritative when necessary to protect building occupants and assets. Security Concierge personnel must also be reassuring, honest, hard-working, responsible, and physically fit.
Professional front desk security and Security Concierge Services apply to office and apartment buildings, shopping centres, and building sites. The main difference between Concierge Security officers and traditional security guards is the high level of customer service skills needed.
Security Risk Specialists provide front desk Security Concierge Services for:
Security Risk Specialists are based in Central London and provide concierge security across London and Surrey. A list of all the boroughs and postcodes we cover is below: