Person Specification:

All our Security Concierges:

• Are able to deal with difficult clients in an effective and professional way.
• Are friendly, polite and well-presented at all times.
• Are reliable.
• Are flexible in their approach to work.
• Are able to multi-task and work effectively under pressure on their own initiative as well as part of a team.
• Are effective communicator through relevant media.

Desirable skills and experience:

• Have a good level of English.
• Customer Service experience.
• Previous experience as a security guard or concierge.

The Role:

Duties are varied. Security Concierges may be asked to do any of the following:

• Be the first point of contact for all visitors when they arrive at the offices: answer queries, give directions and ensure every client is supported during their visit.
• Greet clients, staff and visitors when visiting the premises.
• Let clients and visitors into the building after enquiring about their visit.
• Signpost and assist clients and visitors to Reception as required.
• Be vigilant, ensuring the office is safe and secure for staff during working hours.
• Deliver exceptional client service at all times Maintain security at main door during the day.
• Sign in and out all staff as they arrive and depart the office for fire safety regulations.
• Receive and direct deliveries.
• Be the main key-holder.
• Support staff when loading or unloading files at the office.
• Greet and sign-in contractors.
• Build professional relationships with clients by being friendly and effective in your role.