Security Concierge | Security Risk Specialists

Security Concierge

Salary: £10 - £11.05 per hour + Holiday Pay + Pension

We are looking for individuals willing to go the extra mile. You will be well-presented, organised and vigilant, and able to combine excellent customer service whilst being able to respond confidently to security threats.

Job title: Security Concierge 

Hours:  Full-time

Contract: Permanent 

Salary: £10 - £11.05 per hour + Holiday Pay + Pension

Location: Various locations in London

Person Specification:

All our Security Concierges:

  • Are able to deal with difficult clients in an effective and professional way.
  • Are friendly, polite and well-presented at all times.
  • Are reliable.
  • Are flexible in their approach to work.
  • Are able to multi-task and work effectively under pressure on their own initiative as well as part of a team.
  • Are effective communicator through relevant media.

Desirable skills and experience:

  • Have a good level of English.
  • Customer Service experience.
  • Previous experience as a security guard or concierge.

The Role:

Duties are varied. Security Concierges may be asked to do any of the following:

  • Be the first point of contact for all visitors when they arrive at the offices: answer queries, give directions and ensure every client is supported during their visit.
  • Greet clients, staff and visitors when visiting the premises.
  • Let clients and visitors into the building after enquiring about their visit.
  • Signpost and assist clients and visitors to Reception as required.
  • Be vigilant, ensuring the office is safe and secure for staff during working hours.
  • Deliver exceptional client service at all times Maintain security at main door during the day.
  • Sign in and out all staff as they arrive and depart the office for fire safety regulations.
  • Receive and direct deliveries.
  • Be the main key-holder.
  • Support staff when loading or unloading files at the office.
  • Greet and sign-in contractors.
  • Build professional relationships with clients by being friendly and effective in your role.
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