Building upon our growing portfolio of London security contracts, we are delighted to announce that SRS has been selected by a long standing, prestigious academic institution in Central London as the company of choice to provide a security and front of house service, as well as providing a single point of contact (SPOC) for staff and students alike.
SRS will be providing Security and Front Of House services acting as ambassadors, greeting and supporting staff and students, directing guests and efficiently coordinating deliveries, contractors, post and visitors at this seat of learning.
At SRS we pride ourselves on offering a bespoke approach and tailoring our security services to each individual client’s need. In this role we serve as ‘The Face’ of the client and work in partnership with them in order to achieve their strategic objectives and formulate a shared plan and agreed procedures. We will endeavour to uphold our values of professionalism, commitment and customer-focused security services and aim to stand out for our impeccable and effective service.
SRS offers an unparalleled security service that focuses on London. The reason that an increasing number of customers choose us is summarised below:
- With our HQ being in EC1 right in the heart of Central London, this allows us to focus upon supporting London clients and allows us to provide a rapid response time to cater for any last-minute requirements and additional support and flexibility needed. In addition, thanks to our extensive client base in the area, we have unrivalled local knowledge, which enables a frequent management presence readily available for both clients and personnel on-site alike when required.
- Valuing our team is at the very heart of our ethos and this enables us to achieve extraordinary results by combining our strengths and talents. We offer a generous employee package, including competitive remuneration and engagement through regular social events and reward and recognition programmes.
- We optimise the ratio between the client’s contract size and our size. Unlike multinational security providers, we focus upon only working with clients in London, meaning that we are large enough to cope but small enough to care by listening to each client’s requirements and adapting our offering accordingly to deliver a bespoke service. Our size allows us to offer our clients an engaged, personable and energetic service. It means we know and work closely with every staff member, dedicating the correct time to train, motivate, encourage and support each individual.
The front of house role is one that demands attention to detail and a range of skills. A welcoming and relaxed atmosphere is essential, whilst at the same time providing first-class customer service and high levels of etiquette with equal levels of security expertise and ability. Hence, we will be providing Security Industry Authority (SIA) registered, well presented, confident team of individuals providing support, continuity, and consistency.
We recruit our security officers and concierge staff for their positive attributes, which include maturity, motivation, discipline, decision making and teamwork; their orientation is in congruence with our Mission Statement. Our highly trained team includes many former military personnel and civilian police officers, who bring a large spectrum of experience, skills and knowledge to their roles.
Below, we summarise how we can provide any London business with high level security-concierge and front of house service:
- Physical security – the mere presence is perhaps the greatest deterrence to would-be offenders engaged in crime
- Reassurance – the ability for those living in residential buildings that their environment has a firewall
- CCTV monitoring – facilities may be capable of securing an area with numerous cameras and smart access control systems but these also require the human factor to oversee and respond accordingly to unusual activity
- Fire Control Monitoring – although a legal requirement in many residential buildings for electronic monitoring to be installed, the ever presence of a security-concierge member should not be under-estimated in the ability to organise and direct staff or residents in the event of an emergency
- Deliveries – the control and acceptance of daily and time-consuming mail movements
- Conduit of Communications – a reliable and knowledgeable coordinator who can act as a Single Point Of Contact (SPOC)
- Ancillary Aggravations – for example fly-tipping, drug users, vagrants or other vulnerable people can be monitored or assisted as required.
From the very top of the organisation, all SRS managers pride themselves on providing excellent service and fostering an environment where respect and values are regarded highly by all staff. Frequent interaction between SRS personnel and their managers, excellent communication and an emphasis on training is at the heart of what we do and enables us to ensure we provide a professional and approachable security front of house service across London.
With our ‘can do’ attitude, SRS will persist with a level of excellence in maintaining the necessary and expected standard of security and front of house services for the client in this exciting partnership, and we look forward to a successful working relationship.
For full details of the London Security and Concierge Services, we offer, go to Office Security London or call us on 020 3004 4189.
For full details of our 24/7 Security Guards, London services, please contact us here. . Whatever your needs, we will be pleased to talk to you about how SRS can make a positive difference to your security provision.
