Security Risk Specialists (SRS) is delighted to have been chosen as Greystar’s security concierge partner for the prestigious new development; Coppermaker Square, adjacent to Queen Elizabeth Olympic Park and Westfield Stratford City. Greystaris recognised internationally for delivering high levels of service and best-in-class resident satisfaction, and we are proud to be working with them on this exciting venture.
Coppermaker square is a 1,225 apartment Build-to-Rent development comprising nine residential buildings, ranging from eight to 38 levels, arranged around a landscaped public square with additional green spaces for residents. In addition, there will be a dedicated amenities hub, a commercial space and a landscaped thoroughfare, linking the site to the ‘Street’ at Westfield Stratford City and the Olympic Park.
For amenities, the development will offer a best-in-class living experience with a suite of services and on-site amenities, including a gym, exercise and wellbeing studios, a 25m pool with spa facilities, a co-working space, a residents’ lounge, a private roof garden and a cinema room.
Keith Whitmore, Head of Development, Design & Construction UK and Director of Construction Management Europe, URW, said:
“Coppermaker Square will be the most exciting new address in the neighbourhood”
This beautiful living environment with unparalleled amenities requires a professional concierge and security presence that reflects its image and location. We are thrilled to be the company of choice to deliver front-of-house and security services.
Our Security Concierge consisting of both client-facing day-time concierge and night-time security teams, will tackle any scenario or potential threat and assist residents courteously.
We are extremely sensitive to the risks posed by unauthorised access and other security breaches in London. Therefore, our solution encompasses a balanced and effective 24/7 security and protection in unison with attentive and customer-driven front-of-house services.
As a management team, we studied the security requirements and preferences, carefully evaluated the property’s layout and devised emergency/evacuation plans presented to and approved by Greystar.
We worked exceptionally closely, employing an energetic and personable approach with our client, knowing that we are the first to be seen. We will endeavour to uphold the company’s values of professionalism, commitment and customer-focused security services and aim to stand out for our impeccable and effective service.
We recruit our security guards and concierge staff for their positive attributes, which include maturity, motivation, discipline, decision making and teamwork; their orientation is in congruence with our Mission Statement. Our highly trained team primarily consists of former military personnel and civilian police officers, who bring a large spectrum of experience, skills and knowledge to their role together.
In addition to non-intrusive but highly effective security, the latest CCTV installation will ensure the integrity of the premises and its occupants, complementing one another to keep the risk of potential criminal offences occurring at the lowest possible level.
Like our site-specific security plans, we implement equal levels of detail to deliver the highest level of concierge customer service. Impeccably dressed and trained in business etiquette and customer service, SRS front-of-house teams provide a balance of professionalism and friendliness without over-familiarity to ensure a complete service that extends beyond receiving visitors and security and dutifully assists in the monitoring of health and safety.
What makes us attractive?
We offer an unparalleled service for security solutions in London due to the following three main reasons:
- Basing our HQ in EC1 and focusing on supporting London clientsallows us to provide a rapid response time to cater for any last-minute requirements and additional support and flexibility. In addition, thanks to our extensive client base in the area, we have unrivalled local knowledge, which enables a frequent management presence readily available for both clients and personnel on-site alike when required.
- Valuing our team is at the heart of our ethos and enables us to achieve extraordinary results by combining our strengths and talents. To that effect, we offer a generous employee package including competitive remunerationand engagement through regular social events and reward and recognition programmes.
- Optimising the ratio between the client’s contract size and our size. Unlike multinational providers, by focusing on only working with clients in London, we ensure that we are large enough to cope but small enough to care by listening to each client’s requirements and adapting our offering accordingly to deliver a bespoke service. Our size allows us to offer our clients an engaged, personable and energetic service. It means we know and work closely with every staff member, dedicating the correct time to train, motivate, encourage and support each individual.
At SRS, we pride ourselves on providing excellent service and fostering an environment where all staff highly regard respect and values. Frequent interaction between SRS personnel and their managers, excellent communication and an emphasis on training are at the heart of what we do. These methodologies ensure we can provide a professional and approachable Security-Concierge service across London.
The list below summarises how we can provide you with high-level Security-Concierge Service:
- Physical security – the mere presence is perhaps the most significant deterrence to would-be offenders engaged in crime and even acts of terrorism.
- Reassurance – the ability for those working in office buildings that their environment has a firewall.
- CCTV monitoring and oversight – facilities may be capable of securing an area with numerous cameras and intelligent access control systems, but these do not account for the human factor of guises that arise in shaping public perception of your building.
- Fire Control Monitoring – although a legal requirement in many buildings for electronic monitoring to be installed, the ever presence of a concierge member should not be under-estimated in the ability to organise and direct staff or visitors in the event of an emergency
- Deliveries – the control and acceptance of daily and time-consuming mail movements.
- Conduit of Communications – a reliable and knowledgeable coordinator who can act as a Single Point Of Contact (SPOC).
- Ancillary Aggravations – for example, fly-tipping, drug users, vagrants or other vulnerable people can be monitored or assisted as required.
With a ‘can do’ attitude, SRS will persist with a level of excellence in maintaining the necessary and expected standard of security and concierge services for the client in this exciting partnership, and we look forward to a successful working relationship.
For full details of the London Security and Concierge Services we offer, go to www.srslondon.co.uk or call us on 020 3004 4189.
For full details of our Concierge Security Guards, London services, go to https://srslondon.co.uk/portfolio/concierge-security-london/
