Blog

Security Risk Specialists (SRS) is delighted to have been selected to deliver multiple security solutions at this highly reputable super-connected data centre in central London, working for a groundbreaking and innovative customer.

Security Risk Specialists (SRS) is delighted to have been selected to deliver multiple security solutions at this highly reputable super-connected data centre, working for a groundbreaking and innovative customer. The facility in central London is a fully accredited hub for connectivity and content distribution to networks across the UK and worldwide. Known and trusted by many well-known brands, it is one of London’s most resilient and sustainable data centres. It offers financial services, media and IT service firms world-class connectivity and an optimal location for latency and connectivity-sensitive applications.

SRS will provide 24/7/365 secure solutions to keep this critical data centre active to give their clients confidence that they can focus on growing their businesses without worrying about the safety of their digital assets.
The Data Halls are designed to meet the needs of customers requiring the highest possible specification enterprise-ready data centre environment and satisfy high-intensity computing needs effortlessly. No other place on earth offers the same sustainable infrastructure.
It is, therefore, imperative that every point of access into the data centre is secured and consistent and timely checks occur to the limited entry points and physical barriers to prevent forced entry.

SRS are extremely sensitive to the risks posed by unauthorised access and other potential security breaches to our client and the other industries that rely on its continuity to operate their entire UK operations.
Therefore, our solution combines balanced and effective physical security protection with attentive and customer-driven front-of-house services that our customer and its clients can rely on.

Our customer said they chose SRS because of our reputation, ability to deliver highly attentive services, and knowing they would get robust senior managerial support from our HQ in central London.

Designing and delivering the right tailored solution

As a management team, we worked with the organisation’s requirements and preferences, carefully evaluated the property’s layout, access and egress points, and devised emergency/evacuation plans presented to and approved by the client.

For the safety and security of the premises, we considered factors ranging from entry and exit points and potential breaches to authenticated access procedures into the data centre. SRS will monitor and audit these vigorously. In addition to the vigilance provided by our 24×7 on-site security guards to prevent any physical attacks, we also considered the following:

• Proximity to high-risk areas
• Locations and availability of network carrier, power, water, and transport systems
• The likelihood of natural disasters, such as earthquakes, floods and hurricanes etc.
• The likelihood of threats such as burglary, theft, terrorism, activists or other events that could potentially cause damage or loss
• The access control system with an anti-tailgating/anti-pass-back facility to permit only one person to enter at a time
• The single entry point into the facility.

SRS will also monitor the safety and security of the data centre rack room with authenticated access through the following systems:

• Closed-circuit television (CCTV) camera surveillance with video retention as per an agreed policy
• Checking and monitoring the access control rights regularly and augmenting if necessary
• Monitoring temperature and humidity through proper control of air conditioning and indirect cooling systems, following reporting and escalating protocols

 

Ensuring our teams understand the importance of securing such a critical infrastructure

We will continue to work exceptionally closely with our client to ensure we employ and deploy the most suitable candidates to this significant contract. We will endeavour to uphold the company’s values of professionalism, commitment and customer-focused security services and aim to stand out for our impeccable and effective service.

We recruit our security guards and front-of-the-house staff for their positive attributes, which include maturity, motivation, discipline, decision-making, and teamwork; their orientation is in congruence with our mission statement. Our highly trained team comprises former military personnel and civilian police officers with extensive experience, skills, and knowledge.

Like our site-specific security plans, we implement equal levels of detail to deliver the highest level of concierge customer service. Immaculately dressed and trained in business etiquette, security and customer service, SRS front-of-house teams balance professionalism and friendliness without over-familiarity with a high level of security awareness to ensure a complete service beyond receiving visitors and security and dutifully assist in monitoring health and safety.

We offer an unparalleled service for securing Buildings in London due to the following three main reasons:

• Basing our HQ in EC1 and focusing on supporting the City of London clients allows us to provide a rapid response time to cater to any last-minute requirements and contingencies and provide additional support and flexibility. In addition, thanks to our extensive client base in the area, we have unrivalled local knowledge, enabling a frequent management presence readily available for clients and personnel on-site when required.
• Valuing our team is at the heart of our ethos and enables us to achieve extraordinary results by combining our strengths and talents. To that effect, we offer a generous employee package including competitive remuneration, life insurance, mental health support and engagement through regular social events and reward and recognition programmes.
• Optimising the ratio between the client’s contract size and our size. Unlike multinational providers, by focusing on only working with London-based clients, we ensure that we are large enough to cope but small enough to care by listening to each client’s requirements and adapting our offering accordingly to deliver a bespoke service. Our size allows us to offer our clients an engaged, personable, professional and energetic service. It also means we know and work closely with every staff member, dedicating the correct time to train, motivate, encourage and support each individual.

At SRS, we pride ourselves on providing excellent service and fostering an environment where all staff highly regard respect and values. Frequent interaction between SRS personnel and their managers, excellent communication and an emphasis on training are at our heart. These methodologies ensure we can provide a professional and approachable Security-Concierge service across London, including:

• Physical security – the mere presence is perhaps the most significant deterrence to would-be offenders engaged in crime and even acts of terrorism.
• Reassurance – the ability for those working in office buildings to know that their environment has a protective firewall.
• CCTV monitoring and oversight – facilities may be capable of securing an area with numerous cameras and intelligent access control systems. Still, these do not account for the human factor of guises that arise in shaping public perception of your building.
• Fire Control Monitoring – although a legal requirement in many buildings for electronic monitoring to be installed, the ever presence of a concierge member should not be under-estimated in the ability to organise and direct staff or visitors in the event of an emergency
• Deliveries – the control and acceptance of daily and time-consuming mail movements.
• Conduit of Communications – a reliable and knowledgeable coordinator who can act as a Single Point Of Contact (SPOC).
• Ancillary Aggravations – for example, fly-tipping, drug users, vagrants, vandals or other vulnerable people can be monitored or assisted as required.

With a ‘can do’ attitude, SRS will persist with a level of excellence in maintaining the necessary and expected standard of security and concierge services for the client in this exciting partnership, and we look forward to a successful working relationship.

For full details of our London Security and Concierge Services, go to https://srslondon.co.uk/portfolio/security-guards-london/ or call us at 020 3004 4189.